IFB Service Ambassador

The objective of the IFB Service Ambassador (SA) (Technician) App is to provide access to IFB Technicians, a mobile solution so that they can access and execute the relevant scenarios of IFB Service-related processes from field locations (customer premises, service center premises etc.) thus reducing the load and dependency on Franchise/Service Center Back End staff for data entry etc.Key advantages are as below.1.
Customer Relationship2.
Near Real-Time visibility/availability to SA of end customer Service Requests, Leads etc.
3.
with Customer and Product details4.
Provide on time service viz-a-viz appropriate use of the SA App.5.
In Field, On-Call Video Support wherein SA can connect with a Senior Trainer etc.6.
SA can punch/enter details of Service Charges, Service Contracts being sold to customer and thus save time of Franchise/Back-end staff7.
SA can punch details of Spares, Accessories, Essentials being sold to customer and thus save time of Franchise/Back-end staff8.
SA can use maps functionality to navigate to customer location9.
SA can manage, see and request spare parts availability at Service Center etc.